01753 56763301753 567633

Definitely You, Unit 3, 111 Whitby Road, Slough, Berkshire, SL1 3DR, United Kingdom.

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About Us This web site is owned and operated by Definitely You, who are completely dedicated to your total satisfaction.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Definitely You,
Unit 3 111 Whitby Road
United Kingdom

Phone: 01753 567633

Email: sales [at] definitelyyou [dot] co [dot] uk
Making A Purchase Making a purchase could not be easier.

Simply browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit / debit card payments. We currently ship to UK and European customers only.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may also call our sales line on: 01753 567633

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
During any promotional period P & P will be charged at the stated amount in the promotion terms.

At all other times the following applies:
UK orders weighing less than 1Kg will be charged at a standard cost of £ 3.99 and sent by Royal Mail.
UK orders weighing over 1Kg will be charged at a standard cost of £ 5.99 sent by courier. Courier delivery is not available for Northern Ireland, highlands of Scotland, The Channel Islands and Isle of Man

Delivery Schedule We value your custom and aim to dispatch items within 1-2 working days of receipt of your order (excluding weekends, Bank and public holidays). Items ordered on a Saturday or Sunday will be dispatched on the next working day. Orders placed on Bank and Public holidays will be despatched on the next working day. A confirmation email will be sent to confirm that the order has been dispatched.

Delivery schedule: Recorded items should normally be received on the next working day, but may take a few days longer. Special Delivery items are to be received by 1PM the next working day. Should the item(s) not be delivered according to the times stated for the shipping method please contact 'Definitely You' within 3 working days.

In the event of a delivery taking longer than expected, the seller is not liable for any losses, costs or expenses incurred by the buyer.

The order will be delivered to the Card Holder's address, It is his/her responsibility to make the necessary arrangements for taking delivery of the order as a signature will be required

Items that have been paid for by cheque will be despatched once the cheque has cleared, This normally takes five working days and is available to UK customers only.

If the seller has to re-deliver the order due to non-delivery, the buyer must pay the postage costs.

Damaged items: Should an item be damaged in transit please email 'Definitely You' within 24 hours of receipt and return the item(s) with the original packaging and envelope. On receipt of the item(s) providing it is clear that the item was not damaged by the receiver we will refund you the postage cost and re-send a new item.

Lost items: Loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until 15 Working Days have elapsed from the Due Date of delivery, at which point it will be considered a Loss unless there is evidence to the contrary.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

'Definitely You' will only ship to UK postal addresses.
Back Orders Due to the fast changing items it is not possible to back order.

When an item is out of stock we are unable to offer a date when it may become available again.
Tax Charges All orders are currently VAT free.
Credit Card Security When the order is placed at our website, you will be referred to PayPal's secure payment gateway using SSL 256 bit encryption for the secure checkout process. Payment is then transcacted through PayPal.
After completion you will be referred back to the Definitely You web site.

No card details are held on our web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 14 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01753 567633 (International +44 01753 567633) or write to us at Unit 3 111 Whitby Road Slough Berkshire SL1 3DR United Kingdom
Privacy Policy Definitely You, do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Definitely You, endeavours to supply its jewellery and products following the highest levels of inspection and service. However, if there are any problems we operate a simple returns policy:

No refunds/exchanges are available on earrings for hygiene reasons.

Please check your goods on delivery. If, in the very unlikely event, items do arrive damaged/faulty please let us know within 24 hours (stating order number) and arrange to post them back to us. We will reimburse you these extra postage costs. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.

Any goods returned should be in saleable condition.

We offer a simple 14 Day Money Back Guarantee as required by the Distance Selling Regulations. If any item is not quite what you required then just notify us by email/post (stating order number and reason for return) within 14 days of receipt. We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded.

Please send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty or incorrectly supplied).

On receipt of item(s) once checked and providing it is clear that the item was not damaged by the receiver we will refund you the postage cost and a new item will be resent.

All refunds will be for the full price of the product, but not the cost of postage unless a faulty or incorrect item was sent. A refund will be made to your credit card account or a cheque refund if payment was received by cheque.

A credit will be made to your account only on receipt of items. All items must be in their original packaging and unworn.

'Definitely You' reserves the right to cancel any order it feels fit to do so, whereupon, all paid monies will be refunded in full.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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